APPOINTMENT CONFIRMATION: You will receive a reminder text for your appointment. You MUST confirm that TEXT. Not confirming may result in your appointment being canceled and replaced with another client on our waiting list.
We understand situations arise that require you to cancel or reschedule your appointment.
We require a 24-hour notice before your scheduled appointment. This allows us to offer your time slot to another client on our waiting list.
All last minute cancellations that are less than 24 hours will result in a $50 fee.
After one last minute cancellation or no show there will be a 50% non refundable deposit. This will be applied to your upcoming appointment.
After two last minute cancellation's or no shows there is a 100% non refundable deposit required to book a future appointment. It will be applied on the day of your upcoming service.
PRICING & PAYMENT: Prices are non-negotiable and must be paid in full upon pick up. We accept cash and credit card payments. We do not accept PayPal, Venmo or Zelle. Pricing varies for each pet and is determined by breed, size and condition of the pet's coat. Additional charges may apply due to the pet's temperament and behavior during the grooming session.
PICK UP: Owner must pick up within an hour of a phone call/voicemail/ text message to notify the owner that the pet will be ready for pick up unless otherwise discussed.
MEDICAL: If your pet has any medical problems (seizures, arthritis, collapsing trachea, etc), please make us aware of them so we can take the necessary steps to ensure your pet's safety and comfort during their time with us. Sometimes, grooming can expose a pre-existing condition. We can not diagnose such a condition but may advise you to seek veterinary attention if necessary.
BITING: If your pet has any history of biting, we ask you notify us before grooming. This will help prevent injury to us and your pet. If your pet has behavioral issues, we are happy to work through them with you. If the behavior issues require extra time, we will charge an additional fee.
FLEAS AND TICKS: If you know your pet has fleas, please notify us prior to your appointment. If we find fleas during the consultation or grooming session we will ask you to pick them up immediately, take your pet to the vet, and reschedule your grooming appointment. This helps us keep our facility safe for all guests.
SERVICE: The Spot Pet Spa reserves the right to refuse service to customers whose pets may pose a threat to our employees and other pets left in our care, whether it is aggression or health problems. We will not administer medication on the premises. There is no veterinary support in this location.
VACCINATIONS: All pets must be current on their Rabies vaccination. All other vaccinations are the owner's choice. We advise owners to advocate for their pets and do their own research about each individual vaccine and how it may or may not benefit their pet.
MATTING AND SHAVE DOWNS: There are extra charges if the matting is significant. If your pet is matted, this is a health crisis. If possible, we will de-mat your pet. To prevent inhumane discomfort and/or pain to your pet, the groomer may feel it is necessary to shave down your pet. Post-shave effects are temporarily unattractive, unpleasant, and uncomfortable. Your pet will be starting the process to regain healthier skin and coat. Shaving a pet often exposes pre-existing skin conditions or sores. Shaving may cut or irritate the skin. We do not pay vet bills for eye irritations, skin rashes, cuts, skin irritations, repairing broken skin due to scratching, licking, chewing, or pets that shiver/hide. These are common responses to shave-downs. Hematomas are also a possible outcome when shaving a matted dog. After a shave down, we require owners to maintain a schedule to prevent matting in the future.
PHOTO AND VIDEO RELEASE: I agree to allow The Spot Pet Spa to use my pet's name and any images or videos taken while he/she is in the care of The Spot Pet Spa, in any form or format, for use, at any time, in any media, marketing, advertising, illustration, trade or promotional materials.
ACCIDENTS: Although accidents are rare, there are risks when handling pets. The Spot Pet Spa will inform you immediately of any incident that occurs or that we may notice, We are not financially responsible should an accident or death occur unless proven negligent in handling or care. Your pet(s) safety and comfort are our number one priority. Should my pet need veterinary care during or after the process, I authorize The Spot Pet Spa to act as my agent in the event of emergency veterinary services, caretaking and/or transportation if necessary. Please let us know within 24 hours if you are not happy witt your pets groom and allow us to make it right.